:root{--bfsp-gold:#d7a83b;--bfsp-gold2:#f4d57a;--bfsp-bg:#050505;--bfsp-card:#0d0e10;--bfsp-card2:#141518;--bfsp-line:rgba(226,181,74,.18);--bfsp-line2:rgba(226,181,74,.34);--bfsp-text:#f8f6ef;--bfsp-muted:#9da0a7;--bfsp-green:#67d598;--bfsp-red:#ff7b7b;--bfsp-blue:#72a6ff;--bfsp-radius:22px}
.bfsp-customer{position:relative;min-height:100vh;background:radial-gradient(circle at 74% -10%,rgba(215,168,59,.13),transparent 32%),linear-gradient(180deg,#070706,#030303 72%);color:var(--bfsp-text);font-family:inherit;overflow:hidden}.bfsp-customer *{box-sizing:border-box}.bfsp-customer.fa{direction:rtl;text-align:right}.bfsp-customer.en{direction:ltr;text-align:left}.bfsp-customer-glow{position:absolute;inset:0;background-image:linear-gradient(rgba(255,255,255,.018) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.018) 1px,transparent 1px);background-size:54px 54px;mask-image:linear-gradient(to bottom,black,transparent 75%);pointer-events:none}.bfsp-customer-shell{position:relative;z-index:1;max-width:1320px;margin:0 auto}.bfsp-customer-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:30px;padding:30px 32px;margin-bottom:15px;border:1px solid var(--bfsp-line);border-radius:26px;background:linear-gradient(135deg,rgba(22,20,15,.96),rgba(8,9,11,.96) 55%,rgba(17,13,6,.92));box-shadow:0 22px 70px rgba(0,0,0,.28)}.bfsp-hero-copy{max-width:780px}.bfsp-eyebrow{display:flex;align-items:center;gap:8px;margin-bottom:9px;color:var(--bfsp-gold2);font-size:11px;font-weight:800;letter-spacing:.12em}.bfsp-live-dot{width:8px;height:8px;border-radius:50%;background:var(--bfsp-green);box-shadow:0 0 0 5px rgba(103,213,152,.09)}.bfsp-customer h1{margin:0 0 10px;font-size:clamp(29px,4vw,46px);line-height:1.15;letter-spacing:-.025em}.bfsp-customer-hero p{max-width:760px;margin:0;color:#b1b2b5;line-height:1.8;font-size:14px}.bfsp-gold-btn{border:0;min-height:48px;padding:0 20px;border-radius:14px;background:linear-gradient(135deg,#f8df92,#c58d26);color:#160f05;font-weight:900;box-shadow:0 10px 28px rgba(203,153,46,.18);cursor:pointer;white-space:nowrap}.bfsp-gold-btn:disabled{opacity:.55;cursor:not-allowed}.bfsp-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:15px}.bfsp-stats article{padding:18px 20px;border:1px solid rgba(255,255,255,.07);border-radius:18px;background:linear-gradient(180deg,rgba(18,19,21,.9),rgba(9,10,11,.92))}.bfsp-stats span{display:block;color:#a6a8ad;font-size:11px;margin-bottom:8px}.bfsp-stats strong{display:block;font-size:27px;color:#fff;margin-bottom:4px}.bfsp-stats small{color:#777b84;font-size:10.5px}.bfsp-support-workspace{display:grid;grid-template-columns:minmax(320px,390px) minmax(0,1fr);gap:14px;min-height:610px}.bfsp-customer.fa .bfsp-support-workspace{grid-template-columns:minmax(0,1fr) minmax(320px,390px)}.bfsp-customer.fa .bfsp-ticket-list-panel{grid-column:2}.bfsp-customer.fa .bfsp-ticket-detail-panel{grid-column:1;grid-row:1}.bfsp-ticket-list-panel,.bfsp-ticket-detail-panel{border:1px solid rgba(255,255,255,.07);border-radius:22px;background:rgba(10,11,12,.94);box-shadow:0 18px 60px rgba(0,0,0,.25);overflow:hidden}.bfsp-panel-head{display:flex;align-items:center;justify-content:space-between;padding:20px 20px 14px}.bfsp-panel-head span,.bfsp-modal-head span{display:block;color:var(--bfsp-gold);font-size:10px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.bfsp-panel-head h2,.bfsp-modal-head h2{margin:4px 0 0;font-size:21px}.bfsp-icon-btn,.bfsp-modal-head button{width:40px;height:40px;border:1px solid rgba(255,255,255,.08);border-radius:12px;background:#111214;color:#eee;font-size:20px;cursor:pointer}.bfsp-customer-filters{display:flex;gap:6px;padding:0 14px 14px;overflow-x:auto}.bfsp-customer-filters button{border:1px solid transparent;border-radius:999px;background:#121316;color:#888d95;padding:8px 12px;font-size:10.5px;font-weight:700;white-space:nowrap;cursor:pointer}.bfsp-customer-filters button.is-active{border-color:var(--bfsp-line2);background:rgba(215,168,59,.1);color:var(--bfsp-gold2)}.bfsp-ticket-list{padding:0 10px 12px;max-height:680px;overflow:auto}.bfsp-ticket-card{width:100%;display:block;text-align:inherit;border:1px solid transparent;border-radius:16px;background:transparent;color:inherit;padding:14px;margin:0 0 7px;cursor:pointer;transition:.18s}.bfsp-ticket-card:hover,.bfsp-ticket-card.is-active{border-color:var(--bfsp-line);background:linear-gradient(135deg,rgba(215,168,59,.08),rgba(255,255,255,.025))}.bfsp-ticket-card-top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:8px}.bfsp-ticket-card-top b{font-size:11px;color:#bcbec4}.bfsp-ticket-card-top time{font-size:9.5px;color:#737780}.bfsp-ticket-card h3{margin:0 0 9px;font-size:13px;line-height:1.5;color:#f3f2ef;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bfsp-ticket-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.bfsp-pill{display:inline-flex;align-items:center;min-height:22px;padding:0 8px;border-radius:999px;background:#151619;color:#969aa2;font-size:9px;font-weight:700}.bfsp-pill.status-open{background:rgba(114,166,255,.1);color:#91b7ff}.bfsp-pill.status-in_progress{background:rgba(215,168,59,.1);color:#e7c470}.bfsp-pill.status-waiting_customer{background:rgba(103,213,152,.1);color:#84deb0}.bfsp-pill.status-resolved,.bfsp-pill.status-closed{background:rgba(255,255,255,.06);color:#8d9198}.bfsp-unread-dot{width:7px;height:7px;border-radius:50%;background:var(--bfsp-gold2);box-shadow:0 0 0 4px rgba(215,168,59,.09)}.bfsp-ticket-detail-panel{min-height:610px;display:flex;flex-direction:column}.bfsp-empty-state{margin:auto;text-align:center;max-width:390px;padding:34px}.bfsp-empty-icon{width:58px;height:58px;display:grid;place-items:center;margin:0 auto 13px;border:1px solid var(--bfsp-line);border-radius:18px;color:var(--bfsp-gold2);font-size:28px;background:rgba(215,168,59,.06)}.bfsp-empty-state h3{margin:0 0 8px}.bfsp-empty-state p{margin:0;color:#858992;font-size:12px;line-height:1.7}.bfsp-detail-head{padding:20px 22px;border-bottom:1px solid rgba(255,255,255,.06);background:linear-gradient(180deg,rgba(20,18,13,.6),transparent)}.bfsp-detail-head-top{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.bfsp-detail-head small{color:#8c9098;font-size:10px}.bfsp-detail-head h2{margin:5px 0 10px;font-size:23px;line-height:1.45}.bfsp-detail-chips{display:flex;gap:6px;flex-wrap:wrap}.bfsp-conversation{flex:1;padding:22px;overflow:auto;max-height:620px}.bfsp-message{max-width:82%;margin-bottom:13px;padding:14px 15px;border:1px solid rgba(255,255,255,.07);border-radius:17px;background:#121316}.bfsp-message.customer{margin-inline-start:auto;background:linear-gradient(135deg,rgba(215,168,59,.10),rgba(16,17,19,.95));border-color:rgba(215,168,59,.18)}.bfsp-message.agent{margin-inline-end:auto}.bfsp-message-meta{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:7px;color:#8e929a;font-size:9.5px}.bfsp-message p{margin:0;color:#e7e6e2;font-size:12px;line-height:1.85;white-space:pre-wrap;overflow-wrap:anywhere}.bfsp-attachments{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}.bfsp-attachment{display:inline-flex;align-items:center;gap:6px;padding:7px 9px;border:1px solid rgba(255,255,255,.08);border-radius:10px;color:#bfc2c8!important;text-decoration:none!important;font-size:9.5px;background:rgba(0,0,0,.2)}.bfsp-reply-area{padding:14px;border-top:1px solid rgba(255,255,255,.06);background:#090a0b}.bfsp-reply-area textarea{width:100%;min-height:84px;resize:vertical;border:1px solid rgba(255,255,255,.09);border-radius:14px;background:#111215;color:#f4f3f0;padding:12px 13px;outline:0;line-height:1.7}.bfsp-reply-area textarea:focus,.bfsp-modal-card input:focus,.bfsp-modal-card select:focus,.bfsp-modal-card textarea:focus{border-color:rgba(215,168,59,.55);box-shadow:0 0 0 3px rgba(215,168,59,.07)}.bfsp-reply-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px}.bfsp-reply-footer input{max-width:56%}.bfsp-mini-file{color:#90949b;font-size:10px}.bfsp-closed-note{padding:13px;border-radius:12px;background:rgba(255,255,255,.04);color:#92969d;font-size:11px;text-align:center}.bfsp-modal{position:fixed;inset:0;z-index:100200;display:none;align-items:center;justify-content:center;padding:18px}.bfsp-modal.is-open{display:flex}.bfsp-modal-backdrop{position:absolute;inset:0;background:rgba(0,0,0,.78);backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px)}.bfsp-modal-card{position:relative;z-index:1;width:min(720px,100%);max-height:min(860px,calc(100vh - 36px));overflow:auto;padding:22px;border:1px solid var(--bfsp-line2);border-radius:24px;background:linear-gradient(180deg,#111214,#080909);box-shadow:0 30px 90px rgba(0,0,0,.65)}.bfsp-modal-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.bfsp-modal-card form{display:grid;gap:13px}.bfsp-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.bfsp-modal-card label>span{display:block;margin-bottom:6px;color:#a7aab0;font-size:10.5px;font-weight:700}.bfsp-modal-card input,.bfsp-modal-card select,.bfsp-modal-card textarea{width:100%;border:1px solid rgba(255,255,255,.09);border-radius:12px;background:#0b0c0e;color:#eee;padding:11px 12px;outline:0}.bfsp-file-zone{position:relative;min-height:82px;display:flex;align-items:center;justify-content:center;gap:9px;border:1px dashed rgba(215,168,59,.3);border-radius:14px;background:rgba(215,168,59,.035);cursor:pointer}.bfsp-file-zone input{position:absolute;inset:0;opacity:0;cursor:pointer}.bfsp-file-zone b{font-size:20px;color:var(--bfsp-gold2)}.bfsp-file-zone>span{margin:0!important;color:#c3c4c5!important}.bfsp-file-zone small{color:#747881}.bfsp-form-notice{display:none;padding:10px 12px;border-radius:10px;font-size:11px}.bfsp-form-notice.is-error{display:block;background:rgba(255,123,123,.08);color:#ffaaaa;border:1px solid rgba(255,123,123,.18)}.bfsp-form-notice.is-success{display:block;background:rgba(103,213,152,.08);color:#9ee5bd;border:1px solid rgba(103,213,152,.18)}.bfsp-submit-ticket{width:100%}.bfsp-toast{position:fixed;z-index:100400;left:50%;bottom:30px;transform:translate(-50%,20px);opacity:0;pointer-events:none;max-width:min(480px,calc(100% - 28px));padding:11px 15px;border:1px solid rgba(215,168,59,.28);border-radius:12px;background:#111214;color:#eee;box-shadow:0 18px 50px rgba(0,0,0,.5);font-size:11px;transition:.2s}.bfsp-toast.is-show{opacity:1;transform:translate(-50%,0)}.bfsp-skeleton-list{padding:8px}.bfsp-skeleton-list i{display:block;height:84px;margin-bottom:8px;border-radius:15px;background:linear-gradient(90deg,#101113,#18191b,#101113);background-size:200% 100%;animation:bfsp-shimmer 1.3s linear infinite}@keyframes bfsp-shimmer{to{background-position:-200% 0}}.bfsp-login-card{width:min(520px,calc(100% - 30px));margin:12vh auto;padding:40px 28px;text-align:center;border:1px solid var(--bfsp-line2);border-radius:24px;background:#0c0d0f}.bfsp-login-card>span{font-size:36px}.bfsp-login-card h2{margin:14px 0 8px}.bfsp-login-card p{color:#989ca4}.bfsp-login-card a{display:inline-flex;margin-top:10px;padding:12px 20px;border-radius:12px;background:linear-gradient(135deg,#f8df92,#c58d26);color:#130d03!important;font-weight:900;text-decoration:none!important}
@media(max-width:980px){.bfsp-support-workspace,.bfsp-customer.fa .bfsp-support-workspace{grid-template-columns:1fr}.bfsp-customer.fa .bfsp-ticket-list-panel,.bfsp-customer.fa .bfsp-ticket-detail-panel{grid-column:auto;grid-row:auto}.bfsp-ticket-list{max-height:430px}.bfsp-ticket-detail-panel{min-height:500px}.bfsp-stats{grid-template-columns:repeat(3,1fr)}}
@media(max-width:767px){.bfsp-customer{padding-left:0!important;padding-right:0!important}.bfsp-customer-shell{padding:0 12px}.bfsp-customer-hero{align-items:stretch;flex-direction:column;padding:19px 17px;border-radius:20px}.bfsp-customer-hero h1{font-size:29px}.bfsp-customer-hero p{font-size:12px}.bfsp-gold-btn{min-height:45px}.bfsp-stats{gap:8px}.bfsp-stats article{padding:13px 12px;border-radius:15px}.bfsp-stats strong{font-size:22px}.bfsp-stats small{display:none}.bfsp-support-workspace{gap:10px}.bfsp-ticket-list-panel,.bfsp-ticket-detail-panel{border-radius:18px}.bfsp-ticket-list-panel.is-hidden-mobile{display:none}.bfsp-ticket-detail-panel{display:none;min-height:calc(100svh - 166px)}.bfsp-ticket-detail-panel.is-open-mobile{display:flex}.bfsp-panel-head{padding:16px 15px 12px}.bfsp-ticket-list{max-height:none}.bfsp-detail-head{padding:15px}.bfsp-detail-head h2{font-size:18px}.bfsp-detail-head-top{gap:8px}.bfsp-conversation{padding:14px;max-height:none}.bfsp-message{max-width:92%;padding:12px}.bfsp-reply-area{position:sticky;bottom:0;padding:10px;background:rgba(7,8,9,.97);backdrop-filter:blur(12px)}.bfsp-form-grid{grid-template-columns:1fr}.bfsp-modal{align-items:flex-end;padding:0}.bfsp-modal-card{width:100%;max-height:94svh;border-radius:22px 22px 0 0;padding:18px;padding-bottom:calc(18px + env(safe-area-inset-bottom,0px))}.bfsp-toast{bottom:calc(92px + env(safe-area-inset-bottom,0px))}}
@media(max-width:390px){.bfsp-stats article{padding:11px 9px}.bfsp-stats span{font-size:9px}.bfsp-stats strong{font-size:20px}}


/* v1.0.6 customer live-sync health indicator */
.bfsp-live-state{display:inline-flex;align-items:center;gap:5px;padding:5px 9px;border:1px solid rgba(255,255,255,.09);border-radius:999px;font-size:11px;line-height:1;color:rgba(255,255,255,.58);background:rgba(255,255,255,.025);white-space:nowrap}
.bfsp-live-state.is-live{color:#9de8b2;border-color:rgba(71,201,111,.22);background:rgba(71,201,111,.07)}
.bfsp-live-state.is-connecting{color:#d8bd7b;border-color:rgba(213,178,92,.18);background:rgba(213,178,92,.05)}
.bfsp-live-state.is-error{color:#f0a3a3;border-color:rgba(239,93,93,.18);background:rgba(239,93,93,.05)}


/* ==========================================================================\n   BullionForge Customer Support — Visual Polish v1.0.8\n   Presentation-only layer.\n   ========================================================================== */
.bfsp-icon-btn,.bfsp-modal-head button{position:relative;display:grid!important;place-items:center;overflow:hidden;font-size:0!important;-webkit-tap-highlight-color:transparent;transition:transform .16s ease,border-color .16s ease,background .16s ease,box-shadow .16s ease}
.bfsp-icon-btn{width:42px!important;height:42px!important;border-radius:14px!important;border-color:rgba(215,168,59,.23)!important;background:linear-gradient(145deg,#17181a,#0d0e10)!important;color:#e6c66e!important;box-shadow:inset 0 1px 0 rgba(255,255,255,.03),0 8px 22px rgba(0,0,0,.20)}
.bfsp-icon-btn:before{content:"";width:18px;height:18px;background:currentColor;mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M20 11a8 8 0 1 0-2.34 5.66'/%3E%3Cpath d='M20 4v7h-7'/%3E%3C/svg%3E") center/contain no-repeat;-webkit-mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M20 11a8 8 0 1 0-2.34 5.66'/%3E%3Cpath d='M20 4v7h-7'/%3E%3C/svg%3E") center/contain no-repeat}
.bfsp-icon-btn:active,.bfsp-modal-head button:active{transform:scale(.94)}
.bfsp-modal-head button{width:44px!important;height:44px!important;border-radius:14px!important;border-color:rgba(255,255,255,.09)!important;background:linear-gradient(145deg,#17181a,#0c0d0e)!important;color:#dedfe1!important;box-shadow:inset 0 1px 0 rgba(255,255,255,.03),0 8px 22px rgba(0,0,0,.18)}
.bfsp-modal-head button:before{content:"";width:17px;height:17px;background:currentColor;mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.9' stroke-linecap='round'%3E%3Cpath d='M6 6l12 12M18 6 6 18'/%3E%3C/svg%3E") center/contain no-repeat;-webkit-mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.9' stroke-linecap='round'%3E%3Cpath d='M6 6l12 12M18 6 6 18'/%3E%3C/svg%3E") center/contain no-repeat}
.bfsp-modal-card{border-color:rgba(215,168,59,.31)!important;box-shadow:0 34px 100px rgba(0,0,0,.72),inset 0 1px 0 rgba(255,255,255,.035)!important}
.bfsp-modal-head{padding-bottom:17px;margin-bottom:18px!important;border-bottom:1px solid rgba(255,255,255,.055)}
.bfsp-ticket-list-panel,.bfsp-ticket-detail-panel{box-shadow:inset 0 1px 0 rgba(255,255,255,.02),0 18px 45px rgba(0,0,0,.12)}
.bfsp-ticket-card{transition:transform .16s ease,border-color .16s ease,background .16s ease}.bfsp-ticket-card:active{transform:scale(.992)}
@media(max-width:767px){.bfsp-modal-card{border-radius:25px 25px 0 0!important}.bfsp-modal-head button{width:42px!important;height:42px!important}.bfsp-icon-btn{width:40px!important;height:40px!important}}